Frequently Asked Questions

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We have collected the answers to the questions that may will come up during the purchase on our site. If there is something you can't find here, please contact us:


E-mail: info@coloron.eu

Phone: +36 1 214 2033

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Colour Vision Test

Before the test:

You can take the test with transparent prescription glasses, however please take off any tinted optics or sunglasses to ensure good vision.

Try to find a testing spot with constant, natural light without any fluorescent lighting. 

Reset your computer display to the default lighting and turn off night mode. 


The testing process:

Both testing phases need to be completed. These will take approximately 5 minutes. Some parts of these tests might be more challenging than others, this is totally normal.

There is a detailed description & guidance throughout the test. 

Please follow these instructions.


Colour Vision Test:

Simply follow the steps described throughout the test and perform the test in 5 minutes.


Result:

After finishing the test, the result will be seen immediately. We can even send it to the given email address.

Yes, the patented COLORON Colour Vision Test is highly accurate. It detects if you have protan (red) or deutan (green) colour vision deficiency and whether it is weak, mild, or strong. After taking the test, you will receive an email with your deficiency type and a customised recommendation within 5 minutes. For best results, take the test in a well-lit environment and follow the instructions carefully. If you have any concerns, consult an eye care professional for a comprehensive evaluation.


After completing the test and receiving your results, you can take several steps to manage your colour vision deficiency:

  1. Review the Customised Recommendation: Check the email we sent with your results and our customised recommendation. This will provide specific advice tailored to your type and severity of colour vision deficiency.

  2. Consider Corrective Options: Depending on your results, you might benefit from corrective eyewear like the COLORON glasses for colour blindness, designed to enhance colour perception for red-green deficiencies.

  3. Consult an Eye Care Professional: For a comprehensive evaluation and further guidance, visit an eye care professional. They can confirm your test results and offer additional solutions or coping strategies.

By following these steps, you can better manage your colour vision deficiency and improve your overall visual experience.

Our Products

Currently we only have solutions for red-green type colour vision deficiencies.

Colour-correcting lenses, like COLORON glasses, filter specific wavelengths of light to enhance colour discrimination. This method can effectively improve colour discrimination and, in the long term, colour identification. You quickly get used to the seemingly uniform hue you experience in the short term (10-15 minutes) and the world becomes more colourful than ever.

To determine if the COLORON glasses for colour blindness will work for you, consider the following steps:

  1. Review Your Test Results: The COLORON Colour Vision Test results specify whether you have protan (red) or deutan (green) colour vision deficiency and its severity (weak, mild, or strong). These glasses are designed to aid individuals with red-green colour deficiencies, so ensure your diagnosis aligns with this.

  2. Check the Recommendation: Our customised recommendation, sent along with your test results, will indicate if the COLORON glasses are suitable for your specific type and severity of colour vision deficiency.

  3. 60-Day Return Policy: Purchase the COLORON glasses and try them out in your daily activities. We offer a 60-day return policy, allowing you to return the glasses if they don't meet your needs, ensuring you can test their effectiveness with peace of mind.

  4. Consult with an Eye Care Professional: For personalized advice, consult an eye care professional. They can help you understand if the glasses are a good fit for your needs based on your test results and overall eye health.

By following these steps, you can make an informed decision about whether the COLORON glasses for colour blindness will work for you.

Our eyewear works best for people with moderate to strong red-green colour vision deficiency - around 80% of red-green colour deficient people fall into this category. Our long term study confirms that colour vision performance can improve over time when using the eyewear regularly.

If you have total colour blindness and can't see colours at all, our lenses will not work for you unfortunately.

Adjusting to colourblind glasses can vary from person to person. Here’s a general guideline:

  1. Immediate Improvement: Some users notice an improvement in colour perception right away when they first put on the glasses.

  2. Few Hours to a Few Days: For others, it may take a few hours to a few days to start adjusting as their eyes and brain adapt to the new way of seeing colours.

  3. Two Weeks of Regular Wear: Typically, it takes about two weeks of regular wear to fully notice the results. During this period, your brain learns to interpret the enhanced colour signals it receives through the glasses.

  4. Gradual Adaptation: The adjustment period can be gradual. During this time, your brain is learning to interpret the enhanced colour signals it receives through the glasses.

  5. Frequent Use: Wearing the glasses regularly can help speed up the adjustment process. Try using them in different settings and lighting conditions to get accustomed to the changes in colour perception.

Don’t get discouraged if you don’t see immediate results. Most users adapt to colourblind glasses within two weeks, experiencing a noticeable improvement in their ability to distinguish colours.


Yes, colourblind glasses are suitable for everyday use, especially our COLORON 3in1 glasses. These glasses are designed to be versatile and convenient for various activities.


  1. Xperience and Strong Lenses: The Xperience lenses are great for general, everyday use, while the Strong lenses provide intense colour enhancement for tasks like cherry picking or detailed work.

  2. Easy Lens Swapping: Magnetic clips make it simple to switch between lenses, ensuring you have the right enhancement for any situation.

  3. Durable and Stylish: Our 3in1 glasses are designed to be stylish, comfortable, and durable for all-day wear.

  4. User-Focused Design: Created based on client feedback, COLORON 3in1 glasses help those with protan (red) or deutan (green) deficiencies enhance their colour vision.

The difference between the Xperience and Strong lenses lies in their level of enhancement and intended use:

  1. Xperience Lenses: These are designed for general, everyday use. They provide a balanced enhancement of colours, making daily activities more vibrant and visually engaging without causing eye strain. Ideal for a variety of settings, from indoor tasks to outdoor adventures.

  2. Strong Lenses: These lenses offer a higher level of colour enhancement and are perfect for more intense visual activities. They are particularly suited for situations where maximum colour differentiation is needed, such as passing a colour vision test, watching sports, or environments with subtle colour variations.

Both lenses can be easily swapped using our magnetic clips, allowing you to choose the best option for your current activity and needs.


Our glasses are not yet available with prescription lenses online.

However, we designed the functional 3-in-1 magnetic clip-on collection for present (and future) prescription wearers in mind. It gives you the option to get the blue-light-filtering lenses in the base frame changed to your choice of prescription lenses. (Please keep in mind, that changing the lenses will result in your warranty being void.)

If you wish to do so, please visit your local optician, who will be able to assist you. Alternatively, you can visit one of our Authorised COLORON Retailers for prescription options.

Yes, our COLORON corrective lenses for colour blindness come with built-in UV protection. This feature helps protect your eyes from harmful ultraviolet rays, making them suitable for outdoor use. Our lenses not only enhance colour perception but also safeguard your eyes from potential UV damage.

Our bases lenses in our 3-in-1 eyewear sets offer blue-light protection.

To ensure a proper fit of your colour blind glasses, we provide detailed measurements for each frame on our website, including lens width, bridge width, and temple length. We recommend comparing these measurements to your current glasses to find a suitable fit. Additionally, our frames are designed to be adjustable and comfortable, catering to a wide range of face shapes and sizes. If you need further assistance, our customer service team is available to help you choose the right frame size.

To ensure the COLORON frames fit you well:


  1. Check the Sizes: Look at the frame measurements on our product page (lens width, bridge width, temple length).

  2. Know Your Fit: Compare these measurements with your current glasses or use a ruler to measure your head size.

  3. Return Policy: We offer a 60-day return policy, so you can exchange them if they don’t fit perfectly.


Please check how to care for your eyewear in the Instructions For Use.

Yes, we have frame options for kids! Our Albus and Harry products are specifically designed for children and come in a variety of colours. These frames are crafted to be both stylish and durable, ensuring a comfortable fit for kids while enhancing their colour vision.

Buying From Us

You can purchase our glasses online on coloron.eu with free shipping within the EU. We also offer a 60-day hassle-free money-back guarantee if your experience isn’t what you hoped for.


If you’d like to try the eyewear on in person, you can visit one of our Authorised COLORON Retailers


You can find a list of our partners and locate the one closest to you on our Retailer Map.

Accounts are optional and you can check out as a guest without having to create one. You can always create an account at a later date to see existing and past order(s) as long as you create this account using the same email address you used to place your existing and past order(s).

Currently we accept all major credit/debit cards through Paypal. We also offer payment option upon delivery (Hungary only).

From time to time, we may offer special, limited time promotions. 

Currently we offer a special 10% off discount for our first-time buyers who subscribe to our newsletter. Sign up to our newsletter today to get your promo code and to make sure you don't miss out on any new offers and deals we have.

After selecting and placing the item into your cart on the coloron.eu webshop, you can apply the coupon code in the COUPON CODE box at the bottom of  the shopping cart page. The amount or discount rate of the coupon will be deducted automatically from the final price.

Gifting

Gift cards are available for purchase on our website in different amounts. We have a selection of designs for different occasions to make the gifting experience more personalised. 


We offer digital gift cards that you will receive via email after purchase that you can either print out yourself or forward it directly to your loved one. They can redeem the gift card by entering the unique gift card number during the payment process.

After selecting and placing the item into your cart on the coloron.eu webshop, you can apply the gift card number (written on the e-gift card) in the GIFT CERTIFICATE CODE box at the bottom of the shopping cart page. The amount of the gift card will be deducted from the final price automatically.


You can not redeem the amount of the gift card partially, but we set the available gift card amounts in correlation with our product prices.  COLORON e-Gift cards can be used as a partial form of payment for an item.

Shipping

Currently we only deliver to countries of the European Union & UK and only to territories on mainland Europe & UK: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, mainland UK.


Unfortunately we do not ship to the following territories of EU member states:

  • Denmark: Greenland, Faroe Islands
  • France: French Guiana, Guadeloupe, Martinique, Saint Martin, Mayoette, Réunion, French Polynesia, New Caledonia, Wallis-et-Futuna, Saint Barthélemy, Saint-Pierre-et-Miquelon, French Southern and Antarctic Lands
  • Netherlands: Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, Saba
  • Portugal: Azores, Madeira
  • Spain: Canary Islands, Melilla, Celuta


We are happy to ship to both residential and work addresses.

Shipping is free for standard delivery within the EU and the UK.

We offer free standard shipping throughout the EU and the UK.

All orders can be tracked through your online account. After logging in, you can also review your past orders and check your order status. Once your order has been dispatched, we will provide you with the tracking number for your shipment via email.

We aim to dispatch your order no later than the next working day. 


FREE standard shipping:

Orders placed before 12 PM CET Monday - Friday*, excluding holidays, will be delivered in 3-7 working days with GLS or UPS.

*Any order placed after the current business day cutoff, will ship the following business day.

We strive to do our best in meeting all requested delivery times but as we are depending on our various suppliers and delivery partners, our delivery times are only estimations and not guaranteed. If you need your order to be delivered before a specific date, please contact our Customer Service Team before placing an order.

We use various trusted delivery companies to ensure you receive the best service possible. Our companies send personalised emails directly to you advising of the time and date of your delivery to ensure that your parcel is delivered safe and sound in the shortest time possible.


EUROPE:

We use various providers depending on how time-sensitive your order is. Our main provider is Fedex.

If you belive you made a mistake (e.g. entered an incorrect address), please get in touch immediately with our Customer Service Team at orders@coloron.eu as we are only able to make changes to the order until it is processed. There is unfortunately no way make any adjustments once your order is dispatched.

Returns & Refunds

Your COLORON journey doesn’t end with you making a purchase! We want to make sure that you are completely satisfied with your eyewear. If for any reason you would like to return your glasses then you have a 60-day hassle-free money back guarantee for any eyewear purchased directly through coloron.eu.


Eyewear may be returned within 60 days of the order date for a full refund. Please note that we are not able to cover the cost of return shipping for international orders.

A credit will be issued in the form of  the original transaction (expect at Hungary, if you chose payment upon delivery option. In this case, we will transfer the amount to the bank account given in the digital return form.)


Please repack item carefully in its original condition and include all contents as they arrived. If the item is damaged or incomplete, the returned item may not be accepted.


Check out the full COLORON Return Policy and learn how to return your order below.

STEP 1: To initiate a return, please fill out our Return Form. Please make a note of the return ID number you get after submission.


STEP 2: Write the return ID number on the delivery note that came in the box with your order.


STEP 3: Repack the item carefully including all components. Make sure the eyewear is in its original case and include the delivery note with your return ID number.


STEP 4: Ship the eyewear in its original packaging or other padded box and mail to the returns address provided by our customer services team. 


STEP 5: Once your package is received, we will process your refund in maximum 10 working days.  You will be contacted via email if there are any issues.


STEP 6: After this period, your refund will be credited back to your original method of payment (Paypal). *If you chose cash on delivery option for the original order (Hungary), we will place the credit onto the given bank account in the digital return form. Once your refund has been processed, it might take up to 10 business days for your bank to process the credit and apply it to your account.


Please note that we DO NOT refund any original delivery costs you paid for your eyewear.

Once your returned item is received, we will process refund in maximum 10 working days. 


Your refund will be credited back to your original method of payment.

Once your refund has been processed it can take up to 10 business days for your bank to process the credit and apply it to your account.

Warranty conditions

All our eyewear comes with a warranty. We believe in our products and their ability to give you the best colour vision experience. We offer a 2-year warranty on all of our products from the date of purchase! 

Check out the full COLORON Warranty and learn how to file a claim below.


You can read the full COLORON Warranty before filing a claim.


If you need to file a warranty claim, please send us an email via returns@coloron.eu with the following information: 


  • First and last name
  • Email address
  • Phone number
  • Product being returned
  • Reason for warranty claim
  • COLORON order number OR a copy of invoice/proof of purchase
  • Photo/video of warranty issue 
  • Shipping address


Our Customer Service Team will be happy to assist you! We want to be sure you are enjoying your COLORON experience.

Unfortunately, any alterations of COLORON products (i.e. frames adjusments or clip-ons fit with prescription lenses) will void warranty coverage.